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PRIVACY POLICY

Last updated December 09, 2025

This Privacy Notice for Liminal AI Limited ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

  • Visit our website at https://liminal.plus
  • Use the Liminal AI platform to generate AI videos, avatars, and subtitles.
  • Engage with us in other related ways, including any marketing or events.

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@liminal.plus.

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • Contact Data: Names, email addresses, phone numbers, and mailing addresses.
  • Credentials: Usernames and passwords.
  • Payment Data: Billing addresses and debit/credit card numbers. All payment data is handled and stored by our payment processor, Stripe. You may find their privacy notice link here: https://stripe.com/privacy.
  • User Content (AI Inputs): Text scripts, audio files, images, and video footage that you upload or input into the Service for the purpose of generating AI videos.

Information automatically collected

Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services. This information does not reveal your specific identity (like your name or contact information) but is needed to maintain the security and operation of our Services, and for our internal analytics.

This includes:

  • Log and Usage Data: Service-related, diagnostic, usage, and performance information (e.g., date/time stamps, pages viewed, features used).
  • Device Data: Information about your computer, phone, tablet, or other device (e.g., device ID, browser type, OS).
  • Location Data: General location data based on your IP address.

Google API Disclosure

Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. Specifically:

  • To facilitate account creation and authentication: To allow you to create and log in to your account.
  • To deliver services: To process your text scripts and inputs through our AI models to generate video outputs, avatars, and subtitles.
  • To manage payments: To process subscription fees and transactions.
  • To save or protect an individual's vital interest: To prevent harm.
  • To improve our AI models: We may analyze usage patterns to improve the quality and speed of our video generation, subject to confidentiality.

3. ARTIFICIAL INTELLIGENCE PRODUCTS

As part of our Services, we offer products and features powered by artificial intelligence and machine learning ("AI Products"), including:

  • Video generation
  • AI Avatars
  • Video analysis
  • Text-to-speech synthesis

How We Process Your Data Using AI:
When you use our AI Products, your input data (such as scripts or uploaded media) is processed by our AI algorithms to generate the requested output. We implement strict security measures to ensure your inputs are processed securely. We do not claim ownership of the content you generate using Liminal AI, subject to our Terms of Service.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may share information in specific situations and with specific third parties:

  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf (e.g., cloud hosting, payment processing, email delivery).
  • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

5. DO WE USE COOKIES AND TRACKING TECHNOLOGIES?

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.

6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

Our Services offer you the ability to register and log in using your third-party social media account details (like Facebook or X). Where you choose to do this, we will receive certain profile information about you from your social media provider (often including your name, email address, and profile picture). We use this information only for the purposes described in this Privacy Notice.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law. We retain your account information for as long as your account is active. Upon account deletion, we will delete or anonymize your data, unless we are required to retain it for tax, accounting, or legal purposes.

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

9. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 years of age. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data.

10. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your location (such as the EEA, UK, Switzerland, or Canada), you may have certain rights regarding your personal information, including:

  • The right to request access and obtain a copy of your personal information.
  • The right to request rectification or erasure.
  • The right to restrict the processing of your personal information.
  • The right to data portability.
  • The right to withdraw consent at any time.

Account Information:
If you would at any time like to review or change the information in your account or terminate your account, you can contact us at info@liminal.plus.

11. DO WE MAKE UPDATES TO THIS NOTICE?

Yes, we will update this notice as necessary to stay compliant with relevant laws. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice.

12. HOW CAN YOU CONTACT US?

If you have questions or comments about this notice, you may email us at info@liminal.plus or contact us by post at:

Liminal AI Limited
Unit 3C, 52 Hung To Road, Kwun Tong
Kowloon, Hong Kong